Delivery Information

DELIVERY GUIDE

Standard Delivery - £2.99 or FREE for orders over £40*

With our standard delivery, your parcel will reach you within 4-5 working days. Depending on the size, weight, and value of your order, this will either be sent through Royal Mail, or with a courier that may require a signature on delivery.

2nd Class Royal Mail - £4.99

With 2nd Class Royal, your parcel will reach you within 2-3 working days. Depending on the size, weight, and value of your order, this will either be sent through Royal Mail, or with a courier that may require a signature on delivery.

1st Class Royal Mail - £5.99

With 1st Class Royal, your parcel will reach you within 1-2 working days. Depending on the size, weight, and value of your order, this will either be sent through Royal Mail, or with a courier that may require a signature on delivery.

Saturday Delivery - £7.50 

We know that sometimes you might need the items ordered for a special occasion sooner rather than later so we can offer Saturday delivery 

Click & Collect

Our Click & Collect service allows you to reserve an item online and then collect at our Basingstoke Store. Simply select the Click & Collect option at the online checkout. Your item will be held for 7 days, and is normally ready to collect within 1 - 2 working days.

DELIVERY TIMES

Unless you’re having an item specially made or ordered, delivery is normally within 4-5 working days, and often much sooner.

If you want more information about delivery for a product that you’ve already ordered, you can do this using the contact link on your order confirmation email. We’ll be more than happy to help as we pride ourself on our customer service In-store and On-line.

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens the we will let you know at the earliest possible time. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Sign up to our mailing list for all the latest updates!

Once your order is on its way we will let you know and provide tracking if tracking is available for the selected postage.